For Rachael Lockey, starting her own business wasn’t just about making a living—it was about making a difference. What began as a way to support a rabbit rescue soon grew into North East Pet Shop, a fully stocked pet supply store serving the local community and beyond.
From Rescue Rabbits to Retail Success
Rachael had been running a rabbit rescue for years, but the cost of supplies was becoming a challenge. To keep things going, she started sourcing pet products directly, not just for herself but for other pet owners struggling to find essentials—especially during lockdown.
“We started a small website where people could request items, and they’d collect them from our house,” Rachael explains. “Then, when I was made redundant, my husband Michael and I decided to take the plunge and open a full pet shop.”
That leap of faith paid off. North East Pet Shop now operates both online and from its physical store in Hebburn, offering over 15,000 products – everything from hamster bedding to horse feed. They even stock food for goats and llamas, catering to the unique needs of local pet owners.
The Best Part of Being Her Own Boss? Family Time.
Running a business comes with challenges, but for Rachael, the biggest reward is the freedom to be there for her family.
“Being able to take the kids to school every day is huge. We don’t open until 9:30, so I never have to miss that time with them.”
And in a region where people are passionate about their pets, the demand for affordable, high-quality pet supplies keeps growing.
How TEDCO Helped North East Pet Shop
Michael credits TEDCO’s business support with helping them make valuable local connections.
“They helped us find other businesses to partner up with, which has been really useful.”
Thinking of Starting a Business?
Rachael’s advice to others considering self-employment?
“Go for it – but be prepared. We worried about things like taxes and unexpected costs, but having the right support made all the difference.”
If you’re thinking about starting your own business, TEDCO’s free support can help. Whether it’s advice, mentoring, or practical guidance from our business advisors, we’ll look after you from there.
Get in touch with the team at TEDCO Business Support today and find out how we can help you start planning or growing your business. First step is to use this Initial Enquiry Form to tell us the basics – we promise it’s just a few notes so we can help you in the most appropriate way.
This project is funded by the UK government through the UK Shared Prosperity Fund.
The UK Shared Prosperity Fund aims to improve pride in place and increase life chances across the UK investing in communities and place, supporting local business, and people and skills. For more information, visit https://www.gov.uk/government/publications/uk-shared-prosperity-fund-prospectus